1. WHAT PERSONAL DATA WE COLLECT

• First and last name

• Email address

• Phone number

• Physical address (for adoption or donation certificates)

• Donation/payment data (processed securely via third-party providers; we do not store card or bank details)

2. HOW WE USE YOUR DATA

• To contact donors, adopters, and volunteers

• To issue donation receipts or certificates

• To improve our website and services

• For statistical and reporting purposes

3. DATA STORAGE

• Your data is stored securely with restricted access

• We retain data only for as long as necessary or as required by law

4. WHO HAS ACCESS TO YOUR DATA

• Foundation staff

• Payment processors (e.g., PayPal, ePay)

• Hosting and website providers

• We do not sell or rent your personal data to third parties

5. YOUR RIGHTS

You have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent at any time

• Lodge a complaint with the Bulgarian Data Protection Commission (www.cpdp.bg)

6. CONTACT

For privacy-related questions:

📧 Email: office@arsofia.com
📍 Address: GPS coordinates:  42.707290,23.515156‎ or:  +42° 42′ 26.24″, +23° 30′ 54.56″